Dry eye syndrome is one of the most common eye conditions. Dry eye is a multifactorial disease of the
tears and ocular surface associated with increased osmolarity of the tear film and inflammation of
the ocular surface. Dry eye disease is a condition where the eyes cannot produce the right quantity
or quality of tears. People suffering from dry eye are more likely to experience discomfort, blurred
vision and other problems when reading, using a computer, watching television and driving. Dry eye
symptoms often worsen at the end of the day or after focusing on a detailed task for a long time.
The symptoms can be mistaken for allergies, other conditions, fatigue or eyestrain.
Symptoms Include:
Stinging
Burning
Scratchy/gritty sensation
Itching
Eye redness
Sensitivity to light
Tearing
Tired eyes
Blurred vision
Swollen red eyelids
Soreness/achiness
Allow us to properly assess the cause of your dry eye and provide the most effective treatment
options available. We provide custom, tailored treatment plans designed to maximize the relief of
your dry eye symptoms and help treat the underlying cause of your discomfort. Outlined below are
some of the diagnostic/monitoring tests and treatments that may be prescribed for you, either
through our Dry Eye Clinic Treatment Program at Vue Vision or as individual options after your
general exam.
Our doctors investigate the signs and symptoms of dry eye disease using several quick and painless
tests to measure visual clarity, tear production, tear osmolarity, tear function, ocular surface
dryness and damage to the cornea or conjunctiva. These tests will allow us to determine the severity
of you dry eye and the most appropriate treatment option for you.
Tear Osmolarity Diagnostic
Helps obtain a sample of your tears to evaluate your osmolarity. Osmolarity is one of the key
diagnostic metrics for tracking dry eye progression.
Meibography
Meibography is the only clinically non-invasive technique to visualize the morphology of the
meibomian glands. It is a useful and patient-friendly method to obtain information on the structure
of the meibomian glands and because it only takes a minute to perform, it can be done during a
routine eye exam. We perform meibography on any patient who has one or more of the typical dry eye
symptoms and any patient with a known history of dry eye who has not had an image taken within the
last 6 months.
A series of evaluations will be performed to determine the likely cause of your dry eye. Determining
the cause of your dry eye will help your doctor decide on the best treatment option.
Dry Eye Treatments
Artificial Tears
Almost every person with dry eye will be prescribed tear supplements. However, the long-term goal is
to decrease your dependency on them. Your doctor will likely prescribe eye drops which are
preservative-free and contain hyaluronate and glycerol. This makes the drops safe and long-lasting
and ensures that they completely cover the entire surface of the eye.
Steroid Eye Drops
Regardless of the underlying cause of dry eye, our doctors often start a treatment regimen with
prescription eye drops to bring the inflammation on the surface of the eyes back to “normal”. These
drops will likely not be a long-term solution and will not be prescribed for every patient.
Eyelid Warm Compress And Lid Scrub Treatment
We offer an in-office treatment designed to clean your eyelids with clinical precision. Using
heated-compress and lid cleanser, our doctors will gently exfoliate the upper and lower lids to
remove unwanted debris. Regular in-office treatments can help maintain healthy meibomian gland
function and reduce the risk of blepharitis progression. If your dry eye is caused by meibomian
gland dysfunction, this procedure will clear the blocked glands and help restore normal
function.
Eyelid Cleansing
There is an inclination for bacteria and Demodex mites to accumulate in and around the eyelash and
its follicle. They cause subclinical infection and contribute to mucus and inflammatory by-products
in the tear film and oil glands. A foaming cleanser or moistened towelettes should be used as part
of a daily eyelid cleansing routine.
Restasis
A long-term anti-inflammatory topical drop that works differently than steroid eye drops. Restasis
helps to keep inflammation at manageable levels, which stimulates the natural production of tears.
It has an excellent long-term safety profile and is usually reserved for more advanced cases of dry
eye.
Punctal Occlusion
A highly effective method to increase tear volume and contact time on the anterior surface of the
eye. The plugs reduce tear outflow or drainage, which enhances the effectiveness of the tears that
you produce.
Nutritional Supplements
New studies are showing the benefits of various dry eye vitamins in the treatment of dry eyes.
We will make every effort to accommodate patients with red eyes, painful eyes, ocular foreign bodies, sudden vision changes, sudden floaters or flashes of light. Please call our office to book an appointment as we dedicate certain appointments only for ocular emergencies.
The information below applies to all the information contained on the vuevision.ca Website.
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TERMS OF USE
VUE VISION CENTRE owns and operates a Website at vuevision.ca (hereinafter referred to as the “site” or
“Website”). Unless specified otherwise on the site, it is accessible to all users (hereinafter, the "user"). Refrain from using this Website unless you
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RISKS ASSOCIATED WITH INFORMATION
Information on this Website is intended for informational purposes only and has no contractual value.
VUE VISION CENTRE reserves the right to modify the content of this site. At any time, without prior notice.
VUE VISION CENTRE assumes no liability for errors or omissions in the content of this Website or for
information reliability or completeness of said information.
Information published on this Website is based on marketing, statistical or commercial services or other sources
the VUE VISION CENTRE considers reliable and are the sole responsibility of their authors and not of
VUE VISION CENTRE. We do not assume any liability for the accuracy or completeness of said information and in
no circumstance should this information be regarded as such. Opinions and information as presented on this site
reflect our position as of the date of publication and are subject to change without notice.
UPDATING OF THE WEBSITE UNDER THE RESPONSIBILITY OF VUE VISION CENTRE
VUE VISION CENTRE, its employees and directors will not be liable for damages incurred as a result of the
information published on this site, for the views and advice published, expressed or implied regardless of its
nature.
VUE VISION CENTRE expressly refuses any and all responsibility for the manner in which the user of the site may
use the information contained, in any decisions that may be made and in the actions that may or may not be taken
based on said information.
COPYRIGHT PROTECTION
Presentations made and contained on this site are the intellectual property of VUE VISION CENTRE. Reproduction
in whole or in part of this site on any other medium in prohibited without the express permission of
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User may solely use the information contained on this site for personal use. Reproduction in whole or in part of
said information on paper may only be performed for personal use. Said information is not to be copied,
distributed or transmitted to third parties nor may it be inserted in a document or other medium.
HYPERTEXT LINKS
The links to external Websites and their content shall not be prejudged and VUE VISION CENTRE will in no way be
held responsible for any direct or indirect prejudice that may result from gaining access to and usage of said
sites.
CONFIDENTIALITY
VUE VISION CENTRE draws the attention of the user to the fact that all communication transmitted through this
Website remains in the public domain and not the private domain. VUE VISION CENTRE cannot accept responsibility for the
security of the transmission of information.
The confidentiality and integrity of the information circulating over the internet cannot be ensured.
VUE VISION CENTRE cannot accept responsibility in the case that data contained on this site is intercepted.
VUE VISION CENTRE site uses cookies. These cookies are small text files saved on the hard disk of a user's
computer. These files are completely harmless and cannot contain viruses. These cookies are used to analyze
visits to the site. VUE VISION CENTRE calls upon Google Analytics to help track how users use the site. The
number of visitors, path taken to access the site and length of each visit are measured. The cookies cannot, in
any way, identify the user. All data is completely anonymous and compiled solely for the purpose of improving
the site and tailoring the content to the needs of its visitors.
The person responsible for the protection of personal information is the owner of : VUE VISION CENTRE
VIRUSES AND TECHNICAL GLITCHES
VUE VISION CENTRE makes no representations that the content of this site is free of infections, viruses, worms,
Trojan horses and/or other codes with contaminating or destructive properties. It is the user's responsibility
to take protective measures.
VUE VISION CENTRE DECLINES ALL RESPONSIBILITY IN THE EVENT OF ANY INTERRUPTION OR NON-AVAILABILITY OF THE
SERVICE
Under no circumstances shall VUE VISION CENTRE be held responsible for transmission errors of any sort, such as
loss of or damage to data, or changes of any type whatsoever, including direct or indirect damage resulting from
the use of the services provided on this site.
JURISDICTION
This Agreement shall be governed by and construed in accordance with the laws of the province of ON.
Any dispute arising of this Agreement shall be brought before the court in the judicial district of
VUE VISION CENTRE's head office. Address: 3 - 1195 Hyde Park Road London, Ontario, N6H 5K6; Tel: 519-472-0309.
PUBLISHING FIRM
VUE VISION CENTRE
3 - 1195 Hyde Park Road London, Ontario, N6H 5K6 Tel: 519-472-0309
Acceptance of the Privacy Policy
Thank you for visiting vuevision.ca (the “Website”), provided to you by VUE VISION CENTRE (“We”). We
respect the privacy of every individual who visits the Website and are sensitive to privacy
issues on the Internet. We believe it is important that you know how we deal with information
received about you.
This privacy policy (the “Privacy Policy”) explains how we collect, use, disclose, and protect
the personal information of our customers and Website users ("you"), describes the types of
information we may collect from you or that you may provide to us, and our practices for
collecting, using, maintaining, protecting, and disclosing that information. The Website is for
general audiences and is not specifically targeted to or intended for use by children.
We will only use your personal information in accordance with this Privacy Policy unless
otherwise required by applicable law. We take steps to ensure that the personal information that
we collect about you is adequate, relevant, not excessive, and used for limited purposes.
Privacy laws in Canada generally define "Personal Information" as any information about an
identifiable individual, which includes information that can be used on its own or with other
information to identify, contact, or locate a single person.
By accessing or using the Website, you are accepting the practices described in this Privacy
Policy, and you are consenting to our processing of your information as set out in this Privacy
Policy. We may modify or update this Privacy Policy from time to time; if we change this Privacy
Policy in a manner that materially impacts your privacy rights, we will provide a notice to you.
Your continued use of the Website or our services after any modification to this Privacy Policy
will constitute your acceptance of such modification. However, when required by law, we will
confirm your consent to the revised Privacy Policy terms. This Privacy Policy is incorporated
into and considered a part of the Website Terms and Conditions of Use, located here
What information we collect
We collect and use several types of information from and about you, including:
Personal Information, that we can reasonably use to directly or indirectly
identify you, such as your full name, email address, telephone number and any other
identifier we may use to contact you online or offline.
Non-personal information is information that does not directly or
indirectly reveal your identity or directly relate to an identified individual, such as
demographic information, or statistical or aggregated information. Statistical or aggregated
data does not directly identify a specific person, but we may derive non-personal
statistical or aggregated data from Personal Information. For example, we may aggregate
Personal Information to calculate the percentage of users accessing a specific Website
feature.
How we collect the information
Information You Provide to Us
The information we collect directly from you may include:
Communicating with us: When you contact us about our services or to make other inquiries, we collect the content of those
communications, as well as your full name, email, phone number, and any additional information that allows us to answer your request.
Information We Collect While You Interact With Us Through Cookies and Other Automatic Data
Collection Technologies
We use your information, including your Personal Information, to manage our business and to
maintain and develop commercial relationships with you. We will collect, use, and disclose such
information only to the extent that is necessary for those purposes.
We use information that we collect about you or that you provide to us, including any Personal
Information:
To provide you with information, products, or services that you request from us.
To fulfill the purposes for which you provided the information or that were described when
it was collected, or any other purpose for which you provide it.
To improve the Website, products or services, marketing, or customer relationships and
experiences.
To allow you to participate in interactive features, social media, or similar features on
the Website.
To measure or understand the effectiveness of the advertising we serve to you and others,
and to deliver relevant advertising to you.
In any other way we may describe when you provide the information.
For any other purpose with your consent.
Partnership with Microsoft Clarity and Microsoft Advertising
We may partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
How we share your information
We will not rent or sell your information to third parties without your consent. We only share
your data as specifically provided in this Privacy Policy.
Other Disclosures
In addition to any disclosure you may have consented to or permitted under the terms of this
Privacy Policy, we may transfer your data, including Personal Information to third parties in
the following limited circumstances:
information you expressly consent to be shared;
when relating to anonymized information (individuals cannot be identified by it);
when you decide to make the information indexable by search engines, to share or to
distribute the information to people or otherwise to make it available to the public;
to satisfy any applicable law, regulation, legal process or enforceable governmental request
within or outside your country of residence when we have a good faith belief that the law
requires it;
to enforce this Privacy Policy, the Terms, or an agreement, including investigation of
potential violations thereof;
to detect, prevent, or otherwise address fraud, security or technical issues, or protect the
operations or you;
to protect our rights, property or safety as well as yours, the public, or others;
in connection with an acquisition, merger, change in control, debt financing,
reorganization, sales of assets, bankruptcy or other change of our corporate structure or
status; or
as necessary in connection with the performance of requested services or solutions, or as
otherwise appropriate in connection with a legitimate need.
How we store and secure your information
Information Security
We are committed to protecting the confidentiality, integrity, availability and privacy of your Personal Information. We have put appropriate physical, technological and procedural security measures in place designed to help prevent your Personal Information from being lost, used, modified or accessed in an unauthorized way, or improperly disclosed. Examples of such measures include restricted access to offices, training of personnel, using passwords and well-defined internal policies and practices. We also use encryption technology and Secure Socket Layers ("SSL") in all areas of the Website where your personal account information is required.
In addition, we limit access to your Personal Information to those employees, agents, contractors and other third parties who have a business need-to-know. They will be required to process your Personal Information only on our instructions and they are subject to an obligation of confidentiality. Our service providers are required to maintain adequate security protections in place designed to help safeguard your Personal Information and are not permitted to use it for any purpose other than fulfilling services to us.
If you have any questions about securing your personal data, please contact us in accordance with the “How to Contact Us” section below.
Information Retention
We will retain your Personal Information for as long as it is needed:
to provide the products and services that you have requested;
to communicate with you about a purchase or a request you have made to us;
to manage your choices and rights you have exercised pursuant to this Privacy Policy;
to comply with our legal and regulatory obligations and to demonstrate compliance,
to resolve disputes and to enforce our rights and agreements.
We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period.
Once the retention period is over, we will dispose of your Personal Information as provided for in our internal data retention and disposal policy.
Where We Store Information
We use facilities operated by "Amazon Web Services" and located in Canada as our information storage and processing infrastructure. Our service providers can also, from time to time, store your Personal Information in accordance with purposes outlined in this Privacy Policy.
How to contact us
If you have any questions about this Privacy Policy, you can contact us at 519-472-0309.
Cookie Policy – vuevision.ca
This Cookie Policy explains what cookies are and how we use them. You should read this Policy to
understand what type of cookies we use, the information we collect from the cookies, and how
that
information is managed. For further information on how we handle, store and keep your personal
data
secure, see our Term of use.
What are Cookies?
Cookies are small text files which are stored on the browser or hard drive of your computer or
mobile
device when you visit a webpage or application. A “session cookie” stores temporary information
that
is deleted when you close your web browser or turn off your computer or device. A “persistent
cookie” enables the site to recognize when you return to it and remains stored on your computer
until you delete it. Cookies work to make your experience browsing our site as smooth as
possible by
remembering your preferences the next time you visit the site.
What types of cookies do we use?
There are four variety of cookies which operate on our website:
Essential cookies allow you to be able to experience the full functionality
of
our site. Without these cookies, some parts of our site may not work as they
should.
Performance cookies tell us how you use our site and help us to improve it.
For
example, these cookies count the number of visitors to our website and see how visitors move
around when they are using it. This helps us to improve the way our site works, for example,
by
ensuring that users find what they are looking for easily. The information collected by
these
cookies is anonymous.
Google Analytics is a performance cookie used to track visits to
our
website and user behaviour on site. The data collected is anonymous and is used for
benchmarking purposes to monitor the performance of our site and to measure user
engagement on our site.
Social media cookies from social media sites such as
Facebook, Instagram, and
Pinterest
are used to enable social media buttons on our site to work. Social media buttons
allow
you to share content and interact with your social network. These social media
platform
may set their own cookies on your device. We do not control the settings of these
cookies so we suggest you check the social media website for more information about
their cookies and how to manage them. Our website will not collect or store any
personally identifiable information from the user. To find out how you can opt out
of
accepting these cookies, please visit the cookie policy and privacy policies of the
social media site.
Customizer cookies allow our site to remember your preferences, helping to
customize your experience on our site.
Our customizer cookie, which helps us to manage the technology and cookies which are
used across our site.
Targeting/advertising cookies are set by third party advertising partners
through our digital touchpoints to build profiles based on your interests. These cookies
enable
us to send you relevant content and advertising based on your preferences and track the
effectiveness of our ad campaigns.
Below are several advertising and targeting cookies that are used to identify
different
browsers and devices. They collect data anonymously for the purposes of ad
selection,
reporting, behavioural targeting, and cross-device advertising (i.e. associating
multiple devices together). In some instances, we may provide a hashed version of
your
email address or other information to the platform provider for such proposes. More
information can be found at the following links.
How do you change cookie preferences or block cookies?
Within your browser, you can choose whether you wish to accept cookies or not. Different browsers
make different controls available to you. Generally, your browser will offer you the choice to
accept, refuse or delete cookies at all times, or those from providers that website owners use
i.e.
third party cookies, or those from specific websites. Each browser’s website should contain
instructions on how you can do this.
If you block cookies on our website, you may be unable to access certain areas of our website and
certain functions and pages will not work in the usual way.
Changes to the Cookie Policy
We may update this Policy from time to time. If we make significant changes we will let you know
but
please regularly check this Policy to ensure you are aware of the most updated version.
This Cookie Policy was last updated on February 10, 2025.
